1. The Golden Rule: What NOT to Do When Storage Media Fails
Storage devices operate with microscopic mechanical and electrical tolerances. A single microscopic dust particle or a failing magnetic head scratching across a spinning magnetic platter (5,400 to 7,200 RPM) will permanently grind away the magnetic recording layer, making data recovery mathematically impossible.
- DO NOT repeatedly power on a clicking HDD: If you hear rhythmic clicking ("Click of Death"), grinding, or beeping, UNPLUG THE POWER IMMEDIATELY. Each second of spinning risks gouging the platter surface.
- NEVER open the metal casing of an HDD at home: Normal room air contains over 500,000 dust particles per cubic foot. Opening a drive outside an ISO Class 100 Cleanroom destroys data permanently within 30 seconds.
- DO NOT run CHKDSK or third-party free recovery software on failing drives: Standard Windows CHKDSK writes thousands of fix attempts to bad sectors, overwriting raw file headers and destroying folder trees.
2. Comprehensive Data Recovery Capabilities at VietITPro Lab
- Mechanical Hard Drives (3.5" Desktop & 2.5" Laptop / External USB): Western Digital, Seagate, Toshiba, Hitachi. Head assembly replacement in Cleanroom, motor seizure recovery, firmware microcode repair.
- NVMe M.2 & SATA Solid State Drives (SSDs): Samsung 970/980/990 Pro, Kingston, Crucial, SanDisk. Phison / Silicon Motion controller recovery in Technological Factory Safe Mode, bypassing dead controller firmware locks.
- Apple Silicon Mac SSDs (Onboard NAND chips): Micro-soldering NAND extraction and bypass repair for liquid-damaged logic boards that cannot boot macOS.
- NAS & Enterprise Server RAID Arrays: Synology, QNAP, Buffalo, Dell PowerEdge, HP ProLiant (RAID 0, RAID 1, RAID 5, RAID 6, RAID 10, Btrfs, ZFS, VMFS).
- USB Flash Drives & SD / MicroSD Cards: Monolith chip-off recovery with microscopic wire-bonding directly to raw NAND pinouts.
3. VietITPro's 4-Step Forensically Sound Recovery Protocol
- Phase 1: Free Evaluation & Diagnostic Report (15 - 30 Minutes): We assess your drive using non-invasive hardware analyzers and provide a guaranteed quotation and file list estimation.
- Phase 2: Sector-by-Sector Hardware Mirroring (Write-Blocked): We never work directly on your original patient drive. Using PC-3000 Data Extractor, we generate a 100% bit-by-bit raw image to a sanitized laboratory target drive.
- Phase 3: Deep File System Reconstruction: Reconstructing damaged Master File Tables (MFT), EXT4 superblocks, APFS container maps, and recovering complete folder trees with original file names.
- Phase 4: Remote File Verification & Secure Handover: You inspect the recovered file tree via TeamViewer / UltraViewer or in-person. Once verified, we transfer data to a new encrypted external drive.
4. Transparent Price Guide (No Data – No Charge Guarantee)
| Storage Failure Category | Turnaround Time | Cost in USD | Cost in VND |
|---|---|---|---|
| Tier 1: Logical Failure (Deleted files, formatted partition, corrupted RAW filesystem) | 2 - 6 Hours | 65 | 750.000đ - 1.600.000đ |
| Tier 2: Bad Sectors & Firmware Corruption (Slow read, freezing system, firmware brick) | 6 - 24 Hours | 120 | 1.500.000đ - 3.000.000đ |
| Tier 3: Physical Mechanical Damage (Clicking HDD head swap, Cleanroom platter transplant) | 24 - 72 Hours | 250 | 3.000.000đ - 6.200.000đ |
| Initial Forensic Inspection & File Recoverability Assessment | 15 Minutes | FREE ($0) | MIỄN PHÍ (0Đ) |
5. Data Recovery FAQ for Foreign Companies & Expats
Q: Can you recover data from a dead NVMe SSD that is not recognized in BIOS?
A: Yes! Using PC-3000 SSD software, we bypass the damaged controller microcode, load factory loader firmware into SSD RAM, translate raw flash translation layer (FTL) tables, and extract the complete user partition.
Q: What guarantees do you provide for sensitive business data confidentiality?
A: All imaging stations operate on an air-gapped, isolated offline intranet with zero internet access. We execute formal bilingual English-Vietnamese Non-Disclosure Agreements (NDAs). Once you confirm successful retrieval of your files, all temporary lab disk images are cryptographically wiped.
